UC Unleashed

Microsoft Lync 2010 Attendant Training

Lync Attendant is an intuitive call management application that helps you manage large numbers of simultaneous calls. This training course covers the following Microsoft Lync 2010 Attendant features:

• Using the Contacts List
• Understanding Call Controls
• Making and Receiving Calls
• Managing Multiple Conversations
• Setting up Team-Call Groups
• How to Park and Retrieve Calls

Lync Attendant is an intuitive call management application that helps you manage large numbers of simultaneous calls. Lync 2010 Attendant runs in a full screen window to provide a streamlined desktop experience.

http://www.microsoft.com/download/en/details.aspx?id=11472

Microsoft Lync 2010 Delegate Training

This course covers features of Microsoft Lync 2010 that enable you to schedule meetings on behalf of other people. This training course covers the following Microsoft Lync 2010 Delegate features:

• Delegate Access using Outlook
• Delegate Access in Lync
• Schedule an Online Meeting on Behalf of Your Manager
• Initiate a Meet Now on Behalf of Your Manager
• Start a Conference Call on Behalf of Your Manager

http://www.microsoft.com/download/en/details.aspx?id=1755

Microsoft Lync 2010 Conferencing and Collaboration Training

Learn how to schedule, join, and manage online meetings with Microsoft Lync 2010. This training course covers the following Microsoft Lync 2010 Conferencing  and Collaboration features:

• Get Set up for Online Meetings
• Schedule an Online Meeting
• Deliver a Professional Presentation
• Work with Anyone Anywhere
• Use Microsoft Lync Attendee

http://www.microsoft.com/download/en/details.aspx?id=7606

Microsoft Lync 2010 IM and Presence Training

Learn how to optimize your IM and Presence experience with Microsoft Lync 2010. This training course covers the following Microsoft Lync 2010 features:

• Find the right person
• Connect with people you care about
• Let people know where you are and what you are doing
• Stay on top of your daily communication

http://www.microsoft.com/download/en/details.aspx?id=12715

Microsoft Lync 2010 Web App Training

Learn how to use the Microsoft Lync 2010 Web App to join meetings. This training course covers the following Microsoft Lync 2010 features:

• Lync Web App Overview
• Join Online Meeting Experience
• Invite Additional Participants
• Start Application Sharing
• Obtain Client Side Logs

http://www.microsoft.com/download/en/details.aspx?id=1480

Microsoft Lync 2010 RGS Training

Learn how to use Microsoft Lync 2010 RGS features and functionality. This training course covers the following Microsoft Lync 2010 RGS
features:

• Understanding Response Groups
• Getting to Know Types of Agent Groups
• Using the Anonymization Feature
• Signing in and Accepting a Call
• Navigating the Conversation Window During a Call
• Learn how Lync 2010 Users interact with Response Groups

http://www.microsoft.com/download/en/details.aspx?id=19770

Microsoft Lync 2010 Voice and Video Training

Learn about voice and video with Microsoft Lync 2010. This training course covers the following Microsoft Lync 2010 features:

• Make and Answer a Call
• Manage and Forward Calls
• Follow up on Missed Calls and Voice Mail
• Join a Conference Call
• Join or Accept a Video Call

http://www.microsoft.com/download/en/details.aspx?id=3006